Refund policy

Returns and Exchanges Policy

We understand that sometimes an item may not meet your expectations, and we're here to assist you. Please review our policy below:

• You're welcome to return an item if it's not quite right for you. However, please note that return shipping costs are not covered by us. For returns involving prescription lenses, please see the detailed explanation below.

• In the rare event that you've received a faulty or damaged item, please reach out to our customer service team, and we'll strive to resolve the issue promptly.

• Upon receiving your order, you have 14 days to return it. All returns must be in excellent condition, unworn, cleaned, and in their original packaging including all accessories. Kindly utilize the box provided by Fashion Eyewear for returning your eyewear.

• We do not offer exchanges with the exception when you have purchased Platinum & Gold Label package lenses. please see below for further details. 

Non-prescription Eyewear:

• Full Refund

Eyewear with Bespoke Prescription Lenses:

• For purchases including Platinum & Gold Label package lenses, you are eligible for one free exchange (excluding varifocal lenses and lenses from Ray-Ban, Bolle, Serengeti, Oakley, and Maui Jim).

  After the exchange, if you decide to return the eyewear, we can only refund the frame price—prescription lenses are non-refundable.

• For frames purchased without prescription lenses, we offer a full refund.

Varifocal Returns:

We handle varifocal returns differently from single vision returns due to the adjustment period. If you find you're struggling with varifocal lenses after a few weeks, we're happy to exchange them for something more suitable. Simply return your frames to us, and we'll make any necessary adjustments. If you prefer to switch back to single vision glasses, we can do so free of charge, but the price difference is not refunded.

To initiate varifocal swaps, please contact our Customer Services Team within 30 days, providing your order details, and we'll assist you with the returns process.

When returning your item, ensure to include a note inside the box with your full name, order number, contact information, address, and clear instructions on how you wish us to handle your return; failure to do so may delay the processing of your return.

Fashion Eyewear Returns Address: 

Fashion Eyewear Returns Dept.

Unit G5, Grove Park Studios

188-192 Sutton Court Road

 Chiswick

London

W4 3HR

United Kingdom

For returning your eyewear, please use a fully tracked service with appropriate insurance cover. 

Returning Your Eyewear from Within the UK? We recommend using Royal Mail Tracked service with appropriate insurance cover; however, please note we're not liable for items lost or damaged during transit.

Returning Your Eyewear from the United States? We recommend using Priority Mail International (6–10 Business Days) with postage prices starting at $30.90. Please note we're not liable for items lost or damaged during transit.

Returning Your Eyewear from Australia? We recommend using Auspost International Standard delivery with prices starting at $32.25. Please note we're not liable for items lost or damaged during transit.

For other regions, we advise using your local postal tracked service with appropriate insurance cover. 

Fashion Eyewear cannot be held accountable in the event of a shipment going missing or being damaged in transit back to us. We strongly recommend using a tracked service that includes insurance coverage.

Bulk Orders:

Orders of more than three frames are classed as a bulk order. If you wish to return three or more frames there is a £10 restocking fee per frame deducted from your refund.

We always strive to action your refund as soon as possible and in any event within 14 business days of your return being received, logged onto our system and confirmation sent to you.