An online optician consultation is a virtual appointment with an optical expert where you can discuss your eye health, get advice on glasses and the range of lenses available at Fashion Eyewear, and ask about prescription needs, all from the comfort of your home.

You can easily book an online consultation by visiting our website and selecting a convenient time for your appointment. Simply follow the steps to fill out your details and secure your slot.

For the best experience, we recommend using a device with a camera and microphone (smartphone, tablet, or computer). Ensure you have a stable internet connection for smooth communication with our optician. Alternatively, if you do not wish to use a camera, you can choose to have a phone call consultation.  

You do not need to have a current prescription to book a consultation or purchase your frame from Fashion Eyewear. If you need a new prescription, we can guide you on how you can purchase eyewear without knowing your prescription at the time of purchase. 

A full eye exam typically requires an in-person visit to assess vision and eye health comprehensively.

During the consultation, you will discuss your eye health history, any current vision issues, and your eyewear preferences. The optician may recommend corrective eyewear, offer tips for eye care, and answer any questions you have about lenses, frames, or contact lenses.

The consultation typically lasts around 20 - 30 minutes, depending on the complexity of your needs and the number of questions you have.

While an online consultation allows for general advice and discussions on eyewear options, it does not replace a full in-person eye exam. For a complete eye health check, including testing for eye diseases or conditions, you’ll need an in-person visit.

If you need to reschedule, simply log into your account on our website or contact our customer support team to change the date or time of your appointment. We recommend giving at least 24 hours' notice to avoid cancellation fees.

Yes! Our optician can guide you through selecting frames based on your face shape, style preferences, and budget. You can even show the optician photos of frames you’re considering, and they can provide recommendations.

While you won’t be able to physically try on glasses during the consultation, our optician can help you choose frames that are well-suited to your style and needs. We may also offer virtual try-on tools on our website where you can try thousands of frames and ensure you choose the perfect frame for you. 

Yes, if you already have a valid prescription, or if you receive one after the consultation, you can order prescription eyewear directly through our online store. Our optician can guide you through the website journey and assist with choosing the right lenses for your prescription and lifestyle.

Payment for online consultations is typically done at the time of booking via credit card or other secure payment methods on our website. An appointment fee is refunded with any online purchase - otherwise, this service costs £15. 

Yes, if you have any additional questions after your consultation, you can contact our customer support team, email our opticians directly or schedule a follow-up consultation. We’re here to ensure your vision and eye care needs are fully met.

Yes, we take your privacy and security seriously. Our online consultations are conducted through secure, encrypted video calls, ensuring that your personal health information remains confidential.

Yes, children can have online consultations as long as they are accompanied by a parent or guardian. For younger children, we recommend a more thorough in-person examination, but the consultation can still address any concerns or questions you may have.